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NOTICE OF DISPUTE: INSTRUCTION GUIDE

To initiate a formal claim through DRC’s Dispute Resolution Process, members must submit a Notice of Dispute (NOD).

A NOD is your opportunity to explain: Who you are; who you are claiming against? What happened that led to the dispute?  What remedy you are seeking?

Keep in mind that to present a successful NOD, DRC’s Dispute Resolution rules requires members to submit their claim within nine (9) months of when the claim arose or when the claimant ought reasonably to have known of its existence.

The following guide explains each element of a Notice of Dispute template that DRC provides to members who wish to file their claim:

INSTRUCTIONS

 

 

Company Letterhead

 

Submit your NOD on Corporate letterhead. The letterhead usually consists of a name, address, and a logo or corporate design, and sometimes a background pattern.

GENERAL

 

Date

DRC File#

 

TO

 

 

 

Date on which you are submitting your Notice of Dispute.

Include the DRC File# provided by staff. If it has not been provided to you, please contact us.

1. DRC Contact Person, included in the template.

2. Counterpart/Respondent’s contact information (Contact Person and title)

PARTIES’ INFORMATION

 

Claimant Information

 

 

Include Company Name, DRC #, Contact Person and Title, Mailing Address, Telephone, Fax, Email.

 

Claimant’s Representative

Information

 

 

 

If the Claimant has a representative, include the representative’s Name, Mailing Address, Telephone, Email Address (if any).

Respondent Information

Include Company Name, DRC #, Contact Person & Title, Mailing Address, Telephone, Fax, Email.

 

Respondent’s Representative

Information

If the Respondent has a representative, include the Representative’s Name, Mailing Address, Telephone, Email Address (if any). If Claimant is unaware of a representative, leave it blank.

MATTER IN DISPUTE

 

 

 

How to explain my case

Clearly describe and outline the events and reasons you think you are entitled to a remedy. The better you explain and detail your claim, the easier it is to address the main issues. Often a good way to organize your presentation is to order the events chronologically, including:

 

·       Terms of sale (e.g., FOB, CFR, FCA, etc.),

·       When and from where was shipped,

·       When and where arrived,

·       Pulp Temperature/s at shipping point and/or on arrival (if any),

·       Inspection Results (if any).

·       Any other information that helps understand the issue.

 

 

 

REMEDY SOUGHT

 

Remedy

 

The total amount plus any other relief, such as interest and legal fees.

SIGNATURE

 

Signature,

Name & Title

The person who acts as the authorized contact person for the claimant must be the one who signs and must include their name and title.

 

 

 

 

 

 

 

EXHIBITS

 

     Exhibits

If you are relying on any documents, you should attach copies of these documents:

·       Bill of lading (BOL),

·       Invoice,

·       Purchase Order (PO),

·       Inspection,

·       Account of Sales, and/or

·       Any other document that is related with the matter.