Education, Training and Information Dissemination, DRC By-laws
Cooperative problem solving/negotiation among disputants.
Advice/information, counseling, referrals, case analysis.
Informal Mediation is the beginning of the formal DRC
procedures. It imposes certain filing requirements as well as a
twenty-one day timeframe within which the parties work towards a
Informal mediation affords both parties with an opportunity to
submit a written account of what transpired along with supporting
documentation. Once both disputants have had a chance to
contribute, DRC staff will help them reach an amicable, voluntary
settlement. If the parties cannot agree to settle their dispute, a
formal mediation or an arbitration option may be elected.
Formal Mediation is an option that can be used regardless of the
dollar value of the claim. Both parties must agree to use this
option and the mediation is carried out by an independent third
party mediator that can be selected from a roster maintained by
DRC. If the parties do not agree to use formal mediation or should
a mediation not succeed in generating a settlement acceptable to
both parties then either party may proceed with arbitration.
When the parties are unable to come to an agreement, they may
decide to proceed to arbitration. Arbitration results in a
court-enforceable, binding decision rendered by a third party
arbitrator, appointed by the parties. Arbitration may be initiated
regardless of the amount of the claim. To best suit the needs of
our members, we have two processes, based on the amount in
In circumstances where the dollar value of a claim is less than
$50,000 U.S., an Expedited Arbitration will take place where DRC
provides the parties with an abbreviated process. While this
process places strict time limits on the exchange of information,
it is both fair and equitable when compared to the amount in
dispute (less than $50,000).
In circumstances where the dollar value of the claim is equal to
or greater than $50,000 U.S., a hearing will be conducted as
prescribed under the DRC's Formal Arbitration Rules. However, where both
parties and the administrator agree, the expedited arbitration
process can be used for claims that otherwise would default to this
larger dollar value trigger.
In either case, DRC members will be able to draw from a roster
of knowledgeable mediators/arbitrators that has been established by
When a binding decision is rendered, DRC staff monitors
compliance. If a member fails to pay an arbitration award within
the designated time-frame, the party in default will be terminated
and DRC will help to facilitate the registering of the award with